Shipping & Delivery
Alora Collection aims to deliver within the time agreed upon at purchase. However, we are unable to guarantee that all orders will be delivered within the stipulated time frame.
Our aim is to have your items shipped to you as fast as possible. Therefore, if you have purchased more than 1 item, you may receive your purchases at different times.
If we are unable to meet the estimated delivery date we shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery. If you are unavailable to take delivery or collection, we may leave a card giving you instructions on either re-delivery or collection from the carrier.
In the rare circumstance that your item has a defect or is missing from your order please follow the directions in our FAQ or contact us: firstname.lastname@example.org.
For any reason should you wish to return your item(s), you have 3 days upon receiving the item(s) to return your order. Please contact email@example.com to initiate the return.
Please ensure that the Return Slip is included in the parcel, and that the item(s) have not been worn and are in their original packaging. The item(s) must be returned to our returns address within 3 days(local)
Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
What is your method of payment available?
We are offering Cash on Delivery (COD) and Bank Transfer.
A. Cash on Delivery (COD) - meet up and pay cash upon delivery
B. Bank Transfer - Payment are made through Money Transfer into our bank account
*We are still working on to have Visa / Mastercard on our website for convenient purpose.
What is the cost of shipping?
For Brunei area, our shipping cost varies depends on our external runner charges and depends on your area too. Please contact us via whatsapp +673 820 4066 for more info.
Do you ship worldwide?
No. We're unable to deliver worldwide, however we're still working on it.